This week: Try managing your writing
This week, take a big-picture look at managing your writing.
In this knowledge economy, writing is the chief value-producing activity. But you may not be writing as well as you could. That may be because you think writing requires a special talent.
In fact, writing is a process that can be managed, like any other business process. If you can manage people, money, or time—then you can manage your writing.
And you can profit from the result.
—Kenneth W. Davis
Dr. Ken Davis is former professor and chair of English at Indiana University-Purdue University Indianapolis and president of Komei, Inc., a global training and consulting firm. His clients have included the Abu Dhabi National Oil Company, the Republic of Botswana, IBM, the International Monetary Fund, and the U.S. Social Security Administration.
With more than 30 years experience as a business writer, editor, and trainer, Ken has served as director at large of the Association for Business Communication and is immediate past president of the Association of Professional Communication Consultants. He lives in New Mexico with his wife and business partner, Bette Davis.
Through speaking, training, and executive coaching, Ken helps people and organizations improve their chief value-producing activity: writing. Thousands of knowledge workers have profited from Ken's unique Manage Your Writing® method. This method is the basis for Ken's latest book, The McGraw-Hill 36-Hour Course in Business Writing and Communication, which has been translated into Mandarin.
Manage Your Writing, 8910 Purdue Road, Suite 480, Indianapolis, IN 46268, USA
Phone:1.317.616.1810; Toll-free: 1.866.887.3397; Fax: 1.317.616.1811
Manage Your Writing® is a program of Komei, Inc.
Copyright © 2006 by Komei, Inc.
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This week, take a big-picture look at managing your writing.
At Job Profiles, Christina Laun has published "50 Awesome Open Source Resources for Online Writers." They're worth a long look.
Bill Jensen, in his book Simplicity, writes:
When people are in need of communication, they want others to take the time to listen, and then to take the time to create meaning, clarity, and connections between ideas. But when they have to do the communicating, saving time becomes a priority . . . .
When it comes to communication, business is facing major discipline and accountability problems. It's like the line about change: Taking the time to create clarity is important--as long as it's the other guy who has to do it.
Don't fall into this trap. This week, look at the writing you receive, and ask "What do I wish this writer had spent more time on?" Then, when you write, be sure to take the time you need to communicate effectively.
My late friend Kitty Locker, in her book, Business and Administrative Communication, wrote:
If you think your boss doesn't want you to write simply, ask him or her. A few bosses do prize flowery language. Most don't.
You may think you work in an organization that favors fancy, pretentious language. But it's worth checking.
This week, look at the e-mail and other writing you get from your boss, and from people at higher levels. If it's concise and clear, look for ways to learn from it. If it's not, look for ways to change your organizational culture--and advance yourself--by becoming the model of a clear, effective writer.
If you're reading this blog, you probably would like to become a more effective business writer in 2008.
So be specific. What would you like to improve most about your business writing this year?
Jot down your answer, and make it a resolution.
If you'll send that resolution to me, I'll make sure this blog helps you keep it. And I'll send you an e-mail next December to check how you've done.
Happy New Year!
Roy Jacobsen, at Writing, Clear and Simple, has posted a lovely meditation on David McNally's comment that "Language is software for the mind."
The whole posting is well worth reading; I'll quote only its last two paragraphs:
The words you use, either written or spoken, can have powerful effects on your audience—if you use them carefully and skillfully. Whether your goal is to inform, to persuade, to call for action, or to entertain, your words and your stories can be powerful. They can be powerful, because language is software for the mind.
Learning how to write that software well is well worth the effort.
Dave Navarro, at Freelance Folder, has published a list of ways bloggers can break through writer's block. At least one of them is a good tip for all writers:
Schedule regular time and show up, even if you think you can’t write. Sometimes your brain will freeze, your motivation will leave you, and your car won’t start. Showing up at your keyboard will solve two of those problems. If you’ve scheduled 8am to 9am to write, and you sit there for an hour and nothing comes out, you’ve still followed through on your appointment. When you sit down tomorrow your chances of breaking writer’s block skyrocket. I’ve never met anyone who followed through on showing up and had long term writer’s block. When you show up, you’re subconsciously telling yourself that you’re serious about writing … and that sets you up for a win.
(Thanks to Lifehacker for sending me to this.)
A participant in a writing workshop I once led taught me something. (That almost always happens.) The hardest thing about writing messages, she said, is "filling in the subject."
"So you just throw something in there," she continued. "When the reader gets it, it's the part he or she reads first. And the subject line may not be what you want them to get out of it."
She was right.
This week, pay attention to Subject lines in the e-mail messages you write. If you've really thought about what you're going to say, and to whom, and for what purpose, go ahead and write the Subject first. It will focus your work on the message itself.
But if you're not sure exactly what you'll be saying in the message, save the Subject line for last. (Actually, save it for next-to-last; don't fill in the To line untl your message is absolutely ready to send. You'll avoid those terrible premature dispatches.)
At last, someone has invented a word processor that captures the reality of on-the-run writing.
Check out Word Perhect. Wait patiently while you read the first two screens. Then knock yourself out!
(A scribbled thanks to Ray at The (New) Legal Writer for the link.)
Upwrite Press has just posted a helpful list of five reasons to write a letter rather than send an e-mail message. (For those of you who need clarification, a "letter" is an e-mail message that is printed or handwritten onto a sheet of paper, placed in an envelope, and sent by means of a country's postal system--you know, that system that brings you paper magazines and paper copies of spam.)
My favorite from the list:
If your information is private or of a sensitive nature, a letter is the best way to ensure confidentiality—electronic messages may end up in the wrong computer.
(I chose this one because our family has received several medical test results this past year, all sent by postal mail, presumably for that exact reason--to help ensure confidentiality.)
Manage Your Writing® training and coaching have been delivered on three continents, and to thousands of people in hundreds of organizations large and small.
To explore how Manage Your Writing® speaking, training, or coaching can help you, contact Kenneth W. Davis, ken@ManageYourWriting.com
We subscribe to the Code of Ethics of the Association of Professional Communication Consultants.
Kenneth W. Davis: The McGraw-Hill 36-Hour Course in Business Writing and Communication
Winner of the 2005 Excellence in Writing Award of the Association of Professional Communication Consultants. Recently translated into Mandarin Chinese.
The e-book Manage Your Writing can help you become a more efficient and effective business writer.
PalmPower Magazine Enterprise Edition named it an Enterprise Book of the Month.
Please help yourself to a free copy, for your computer or PDA:
Please also help yourself to the PowerPoint show (3.3 Mb) and handout (11.2 Mb) designed to supplement The McGraw-Hill 36-Hour Course in Business Writing and Communication.
Mihaly Csikszentmihalyi: Good Business: Leadership, Flow, and the Making of Meaning
Several recent popular books stress the growing importance of communication in business. Among the best are these. In this book, the psychologist who gave us the
"flow" model, discussed in Chapter 5 of the McGraw-Hill 36-Hour Course, applies that model broadly to the leadership of organizations.
Richard Saul Wurman: Information Anxiety 2
The father of "information architecture" beautifully displays specific strategies for fighting the war against info-glut.
Terry Pearce: Leading Out Loud: Inspiring Change Through Authentic Communications
A leading executive coach presents a remarkably deep and broad discussion of leading through communicating with integrity.
Mark H. McCormack: On Communicating
The famed sports marketer shares his street-smarts on effective business communication.
Tom Peters: The Brand You 50
This small book, one of a trilogy called Reinventing Work, offers fifty tools for becoming a "brand," whether as an entrepreneur or as an employee.
Levine, Locke, Searls, and Weinberger: The Cluetrain Manifesto: The End of Business as Usual
Born on a Web site, this book signals what I predict will eventually be seen as the biggest change in the history of business communication—the change discussed, in connection with this book, in Appendix A of the McGraw-Hill 36-Hour Course.
Sam Deep and Lyle Sussman: What to Say to Get What You Want
Almost all business communication guides give us the "how" of speaking and writing. This book gives us the "what," by portraying 44 types of bosses, employees, coworkers, and customers, and advising us on what to say to each.
American Heritage Dictionary of the English Language
Be careful when you choose a dictionary: small paperbacks generally aren’t complete enough for business writers, and many hardback dictionaries are out of date or badly edited—even many that carry the name Webster’s, which isn’t a trademark. Fortunately, several reliable hardback “desk” dictionaries are available. I recommend these two. This first is the most attractive and readable of the major dictionaries, with particular strengths in word histories and usage.
Merriam-Webster's Collegiate Dictionary, 11th Edition with CD-ROM and Online Subscription
The most widely used desk dictionary.
American Heritage College Thesaurus
Using a thesaurus is risky. It can help you find a word you know but have forgotten. However, it can hurt you by suggesting a word that isn’t appropriate or effective for your specific need. These two are my favorites.
Merriam-Webster's Dictionary of English Usage
Usage guides cover the etiquette of language, from when you can split infinitives to whether you can say "prioritize." Of the many usage guides available, I recommend this one.
Alred, Brusaw, and Oliu: Business Writer's Handbook
This A-Z reference book can answer lots of specific questions at each step in the writing process.
Blake and Bly: Elements of Business Writing
This book lists 67 principles of good writing, with about two pages each of details and examples.
Richard Lanham: Revising Business Prose
Taking the same basic approach to revision as I do, this book has gained wide recognition for its "paramedic method" of revising.
Joseph M. Williams: Style: Ten Lessons in Clarity and Grace
Although it doesn’t focus on business writing, Williams’s book is another excellent resource for revision.
William Sabin: The Gregg Reference Manual
Although I don't have detailed knowledge of Gregg, it is widely used as a business writing style manual and has been enthusiastically recommended to me.
Lee Clark Johns: The Writing Coach
This large-format book, by a leading writing consultant, is dedicated "to everyone who 'writes for a living'—which means almost all working adults."
David Allen: Getting Things Done: The Art of Stress-Free Productivity
Two other books, though not directly focused on writing, present two of the most useful sets of tools I use as a business writer. As I discuss in the Introduction to the McGraw-Hill 36-Hour Guide, this first book has been invaluable in helping me learn to manage my writing—and much of the rest of my life.
Tony Buzan: The Mind Map Book
Written by the great popularizer of mind-mapping, this beautifully illustrated book is still the best introduction to the subject.