Manage Your Writing: Urgent message? Don't use e-mail.

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In this knowledge economy, writing is the chief value-producing activity. But you may not be writing as well as you could. That may be because you think writing requires a special talent.

In fact, writing is a process that can be managed, like any other business process. If you can manage people, money, or time—then you can manage your writing.

And you can profit from the result.

—Kenneth W. Davis

Kenneth W. Davis

Dr. Ken Davis is former professor and chair of English at Indiana University-Purdue University Indianapolis and president of Komei, Inc., a global training and consulting firm. His clients have included the Abu Dhabi National Oil Company, the Republic of Botswana, IBM, the International Monetary Fund, and the U.S. Social Security Administration.

With more than 30 years experience as a business writer, editor, and trainer, Ken has served as director at large of the Association for Business Communication and is immediate past president of the Association of Professional Communication Consultants. He lives in New Mexico with his wife and business partner, Bette Davis.

Through speaking, training, and executive coaching, Ken helps people and organizations improve their chief value-producing activity: writing. Thousands of knowledge workers have profited from Ken's unique Manage Your Writing® method. This method is the basis for Ken's latest book, The McGraw-Hill 36-Hour Course in Business Writing and Communication, which has been translated into Mandarin.

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Manage Your Writing, 8910 Purdue Road, Suite 480, Indianapolis, IN 46268, USA

Phone:1.317.616.1810; Toll-free: 1.866.887.3397; Fax: 1.317.616.1811

Manage Your Writing® is a program of Komei, Inc.

Copyright © 2006 by Komei, Inc.

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Web sites for managing your writing

Bad Language
a great blog on a variety of topics, including good writing
Bartleby.com
easy access to a number of leading reference books
Building Rapport
Cheryl Stephens' Plain Language Wizardry (TM) blog
Business Communication Resource Links
Lesikar and Flatley’s extensive links list to supplement their textbooks
Business Letters
a handout of the UNC-Chapel Hill Writing Center
Business Writing
Lynn Gaertner-Johnston's blog on effective writing
Cluetrain Manifesto
a revolutionary look at the language of business
Confident Writing
Joanna Young's blog of writing tips
Dictionary of Management Jargon
by William Wieker
EServer TC Library: Articles on Business Communication
a cooperative library
Information Please Dictionary and Encyclopedia
New York Times Glossary of Financial and Business Terms
NIH Plain Language Online Training
available free for noncredit "browsing"
Online Technical Writing
David A. McMurrey's online textbook on “technical” (including business) writing
Plain English Handbook
the Securities Exchange Commission’s guide to clear writing
Plain Language: A Handbook for Writers in the U.S. Federal Government,
by Richard Lauchman
Plain Train: Plain Language Online Training
a Plain Language Partners, Ltd., project for Human Resources Development Canada
Publication Coach
Daphne Gray-Grant's site, with a library of helpful articles and a way to subscribe to her great e-mail newsletter, Power Writing.
Punctuation Made Simple
by Gary A. Olsen, USF St. Petersburg
Web Style Guide
online version of the Yale University book on writing and designing Web sites
Word Sell, Inc.
the blog of Brad Shorr, a marketing writer, with frequent advice for all business writers
Word Wise
though directed at public relations professionals, a great source of support for other business writers as well
Writing Matters
Writing Tips
“11 Ways to Improve Your Writing and Your Business,” by Sherry Roberts
Writing, Clear and Simple
Ray Jacobson's great blog on effective writing

28 November 2007

Urgent message? Don't use e-mail.

Scott H. Young has posted a great list of "The Seven Bad E-mail Habits that Make People Want to Kill You." My favorite is one that goes smack-dab against conventional wisdom:

My guideline is that I shouldn’t send an e-mail if I need a response in less than five days. Not only do some people take days to respond to e-mails, you won’t be able to convey urgency in text. When you are on the phone or in person, you can transmit the impending need of your request, while in text you can only resort to using CAPITAL LETTERS or exclamation marks!

Thanks to Lifehacker for the lead.

Posted by Kenneth W. Davis in E-mail, Planning | Permalink

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Comments

I think that's good advice, but I do have a nit to pick: why does the author think that you can't convey urgency in text? Writers - even average writers - have been conveying urgency in all kinds of documents, from letters to memos to articles, for many years now.

Posted by: John Whiteside | 28 November 2007 at 09:01 PM

I may in the minority, but I totally disagree. Maybe it is because I am a tech person who is by the computer all day, but I and many others view the phone as an interruption. Plus, it is often helpful for both parties to have a written record of requests.

Additionally, I don't consider 5 days urgent. Urgent is for under an hour. I would love to work in an environment where 5 days was considered urgent.

Posted by: Michael | 29 November 2007 at 01:52 PM

The art of communication is quite an interesting topic. I completely agree that verbal urgency conveys the message much clearer than through text.

http://www.vigorouswriting.blogspot.com/

Posted by: Jesse | 03 December 2007 at 05:05 AM

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Training and coaching

Manage Your Writing® training and coaching have been delivered on three continents, and to thousands of people in hundreds of organizations large and small.

To explore how Manage Your Writing® speaking, training, or coaching can help you, contact Kenneth W. Davis, ken@ManageYourWriting.com

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My latest book

Kenneth W. Davis: The McGraw-Hill 36-Hour Course in Business Writing and Communication
Winner of the 2005 Excellence in Writing Award of the Association of Professional Communication Consultants. Recently translated into Mandarin Chinese.

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Please help yourself to a free copy, for your computer or PDA:
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Please also help yourself to the PowerPoint show (3.3 Mb) and handout (11.2 Mb) designed to supplement The McGraw-Hill 36-Hour Course in Business Writing and Communication.

Books for managing your writing: general

Mihaly Csikszentmihalyi: Good Business: Leadership, Flow, and the Making of Meaning
Several recent popular books stress the growing importance of communication in business. Among the best are these. In this book, the psychologist who gave us the "flow" model, discussed in Chapter 5 of the McGraw-Hill 36-Hour Course, applies that model broadly to the leadership of organizations.
Richard Saul Wurman: Information Anxiety 2
The father of "information architecture" beautifully displays specific strategies for fighting the war against info-glut.
Terry Pearce: Leading Out Loud: Inspiring Change Through Authentic Communications
A leading executive coach presents a remarkably deep and broad discussion of leading through communicating with integrity.
Mark H. McCormack: On Communicating
The famed sports marketer shares his street-smarts on effective business communication.
Tom Peters: The Brand You 50
This small book, one of a trilogy called Reinventing Work, offers fifty tools for becoming a "brand," whether as an entrepreneur or as an employee.
Levine, Locke, Searls, and Weinberger: The Cluetrain Manifesto: The End of Business as Usual
Born on a Web site, this book signals what I predict will eventually be seen as the biggest change in the history of business communication—the change discussed, in connection with this book, in Appendix A of the McGraw-Hill 36-Hour Course.
Sam Deep and Lyle Sussman: What to Say to Get What You Want
Almost all business communication guides give us the "how" of speaking and writing. This book gives us the "what," by portraying 44 types of bosses, employees, coworkers, and customers, and advising us on what to say to each.

Dictionaries

American Heritage Dictionary of the English Language
Be careful when you choose a dictionary: small paperbacks generally aren’t complete enough for business writers, and many hardback dictionaries are out of date or badly edited—even many that carry the name Webster’s, which isn’t a trademark. Fortunately, several reliable hardback “desk” dictionaries are available. I recommend these two. This first is the most attractive and readable of the major dictionaries, with particular strengths in word histories and usage.
Merriam-Webster's Collegiate Dictionary, 11th Edition with CD-ROM and Online Subscription
The most widely used desk dictionary.

Thesauruses

American Heritage College Thesaurus
Using a thesaurus is risky. It can help you find a word you know but have forgotten. However, it can hurt you by suggesting a word that isn’t appropriate or effective for your specific need. These two are my favorites.
Bartlett's Roget's Thesaurus

Usage guides

Merriam-Webster's Dictionary of English Usage
Usage guides cover the etiquette of language, from when you can split infinitives to whether you can say "prioritize." Of the many usage guides available, I recommend this one.

Writing guides

Alred, Brusaw, and Oliu: Business Writer's Handbook
This A-Z reference book can answer lots of specific questions at each step in the writing process.
Blake and Bly: Elements of Business Writing
This book lists 67 principles of good writing, with about two pages each of details and examples.
Richard Lanham: Revising Business Prose
Taking the same basic approach to revision as I do, this book has gained wide recognition for its "paramedic method" of revising.
Joseph M. Williams: Style: Ten Lessons in Clarity and Grace
Although it doesn’t focus on business writing, Williams’s book is another excellent resource for revision.
William Sabin: The Gregg Reference Manual
Although I don't have detailed knowledge of Gregg, it is widely used as a business writing style manual and has been enthusiastically recommended to me.
Lee Clark Johns: The Writing Coach
This large-format book, by a leading writing consultant, is dedicated "to everyone who 'writes for a living'—which means almost all working adults."

Other books

David Allen: Getting Things Done: The Art of Stress-Free Productivity
Two other books, though not directly focused on writing, present two of the most useful sets of tools I use as a business writer. As I discuss in the Introduction to the McGraw-Hill 36-Hour Guide, this first book has been invaluable in helping me learn to manage my writing—and much of the rest of my life.
Tony Buzan: The Mind Map Book
Written by the great popularizer of mind-mapping, this beautifully illustrated book is still the best introduction to the subject.

Manage Your Writing