Urgent message? Don't use e-mail.
Scott H. Young has posted a great list of "The Seven Bad E-mail Habits that Make People Want to Kill You." My favorite is one that goes smack-dab against conventional wisdom:
My guideline is that I shouldn’t send an e-mail if I need a response in less than five days. Not only do some people take days to respond to e-mails, you won’t be able to convey urgency in text. When you are on the phone or in person, you can transmit the impending need of your request, while in text you can only resort to using CAPITAL LETTERS or exclamation marks!
Thanks to Lifehacker for the lead.
